TERMS AND CONDITIONS

Cancellation Policy  

Any cancellations must be made by 6.00pm local time, two days prior to scheduled arrival to avoid a penalty of one night's room charge. Bookings for the following suites are all subject to a five-day cancellation policy prior to date of arrival: The Gallery Suite, Park Suite, Crescent Suite and Wellington Suite. Bookings for The Apartment and Opus Suite are subject to a 15-day cancellation policy.

Guarantee Policy  

All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until noon the day after scheduled arrival.

Deposit Policy  

A deposit may be used as a method of guarantee. The following are accepted deposit methods: wire transfer, bank cheque, company cheque, traveller's cheque or a personal cheque.

Group Policy  

For reservations requiring 7 rooms or more please contact our Groups Desk on 00 800 800 72869 (Belgium, France, Germany, Ireland, Spain, Switzerland and UK), 011 800 800 72869 (United States), elsewhere call +44 (0)20 7750 6760. Alternatively you can email:groups@maybourne.com  

Pet and Guide Dog Policy

  • An antiallergenic deep cleaning fee of £350 for room categories and £450 for suite categories applies.
  • The pet must be kept on a leash when in public areas.
  • Owners/guests are asked to control any noise made by the pet to ensure it does not disturb other guests.
  • The pet cannot be left alone in the room even when staff are in attendance.
  • Staff should not be asked to care for the pet – eg feeding or walking.
  • Pets are not allowed in the spa and fitness facilities.
  • Any stains or damages must be paid for according to the cost of replacement or repair.
  • The hotel reserves the right to review our accommodation commitment if operational issues occur.
  • Pets are not allowed in any food and beverage area, with the exception of assistance dogs.
  • Guests are asked to pick up any deposits left by the pet immediately.
  • Pets must be well trained.

Extra Beds

Extra rollaway beds are available at £75 per night. We are delighted to provide cots for children up to two years of age with our compliments.

Meal Plan

All rates are on a Room Only basis unless otherwise stated. All room rates are subject to a discretionary service charge of 5%.